Returns & Exchanges
For your privacy, all returned items are handled under our discreet shipping standard. No product names or branding appear on the outer parcel.
If you are not fully satisfied with a purchase, you may request a return or exchange under the conditions described below. Please review each section before sending anything back so your request is processed smoothly.
Eligibility
- Items must be unused, in their original packaging, and with all included accessories.
- A receipt or order confirmation is required with every return.
- Returns requested beyond the stated window may not be accepted.
Non-Returnable Items
- Products marked as final sale at the time of purchase.
- Opened intimate items where a return would compromise hygiene.
- Gift cards and downloadable guides.
How to Start a Return
- Contact our support team using the details on the Contact page.
- Provide your order number, the item, and the reason for the request.
- Wait for confirmation and the return address before shipping anything back.
Refunds & Exchanges
- Approved refunds are issued to the original payment method after inspection.
- Exchanges are subject to current stock of the requested item.
- Shipping charges for non-defective returns are handled per the policy in effect at the time of the order.
Customer Protection
Orders are protected from checkout through delivery. If your package is lost in transit, arrives damaged, or shows signs of tampering, reach out right away so the team can document the case and arrange a replacement or refund where appropriate.
- Secure payment processing with cards and major wallets.
- Worldwide delivery with neutral outer packaging on every parcel.
- Responsive support by email for order, shipping, and return questions.
For full shipping terms, see the Shipping page. For help with a specific order, use the Contact page.